frequently asked questions
Are your products handmade?
Yes, every Litas Knitting piece is handmade with care by Lita.
Where are your products made?
Lita lives in Sweden and makes everything there, but our company is based in Latvia and we ship from there.
What materials do you use?
Our pieces are made using carefully selected yarns, including mohair, silk, merino, cashmere and alpaca blends. The exact materials are listed in each product description. We use only high quality materials.
Can I request a different size or color?
At the moment, we only sell the pieces and colors currently available in our shop, and we do not accept specific custom size or color requests. However, we’re always adding new handmade pieces, so keep an eye on our shop and social media for new designs and colors!
What are digital knitting patterns?
Our digital products are PDF knitting/crochet patterns that you can download and use at home. Right now only available in Latvian.
When will I receive my digital pattern?
Your download link will be sent to your email directly after your purchase.
Can I get a refund for a digital product?
Because digital products are delivered electronically, they generally cannot be returned or refunded once the download has been made available.
What language are your knitting patterns available in?
At the moment, our knitting and crochet patterns are available only in Latvian. We hope to offer patterns in additional languages in the future!
Where do you ship?
We currently offer shipping across Europe.
How long does delivery take?
Orders within Latvia are shipped with Omniva and usually arrive within 3–4 business days. European deliveries are sent using local postal services, and estimated delivery time is approximately 5–14 business days.
How much does shipping cost?
Shipping within Latvia costs €5. European shipping costs €15.
How will I know when my order has been shipped?
You will receive an email once your order has been dispatched.
How long do I have to return a product?
You can return a product within 2 days of receiving it. The product must be unused, undamaged, and returned in the same condition as it was received.
Who covers the return shipping costs?
Return shipping costs are covered by the customer.
How do I request a return and receive my refund?
To request a return, please contact us at [email protected]. We will provide you with specific instructions for returning the product. Once we receive and inspect the returned product, we will refund the full product price excluding delivery costs within 14 days.
Can I return a digital product?
No, digital products cannot be returned or refunded once the download has been made available.